Who or what is a puffin?

The Atlantic Puffin is one of three Puffin species in the world. It is well known for its bright and colourful beak.  The Puffin is a migratory animal, and only comes to land once a year to nest. Usually between May and August.
It digs a burrow into the ground where it lays the egg. Puffins are extremely good divers, being able to dive down to 60m for food. It is well adapted to life in the water, but is a clumsy flyer.


When and where should I arrive?

If you´re not using pickup service for the whale watching (and/or horseback riding) all our tours depart from Reykjavik´s Old Harbour (location)  and the departure time is indicated on your voucher/confirmation. We ask that all our passengers arrive at least 20 minutes prior to departure for check in and boarding (recommended time is 30 minutes to be safe).


What if my tour is cancelled?

All whale watching tours are weather dependent, and may be subject to cancellations. The captains will make their decisions based on many years of experience and always keeping in mind passenger safety and comfort.

We can reschedule you for another day, but please call us to make sure we have availability next time you want to try.

In case of cancellations due to unfavorable weather conditions and you are not able to reschedule, you will receive a full refund (note: if you are using your “free ticket to try again” this does not apply)

What if I don´t see any whales on my tour?

We can never guarantee sightings as we are working with wild nature and animals. We always do our best to provide a great service which includes taking you out on sea to explore the nature and its wonders out on Faxaflói Bay.

If your tour does not sight a whale, we offer you another ticket for free that is valid indefinitely.

Can I skip going to the Blue Lagoon?

Yes, Grayline handles the transport to the lagoon where you’ll meet up with the ATV guides and you can take their hourly return bus back to the city if you prefer not to go to the Blue Lagoon.

Can the tour get cancelled on short notice?

Yes, while the riding part is only ever cancelled due to extreme weather, conditions at sea are sometimes such that whale watching can be unsafe or just plain choppy, making everyone seasick. If that’s the case you’ll be notified and given a choice:

  • Doing the part that’s not cancelled and either moving the cancelled tour to a later date or get a refund for said tour
  • Moving the whole tour to a later date
  • Canceling the combo and receive a full refund


How large is the sightseeing bus?

The Golden Circle express tour, which is the second part of the combo, is operated by Grayline and the bus size varies on a daily basis. Grayline basically uses the optimal bus for every group, which varies from small shuttles to large buses depending on the number of participants.

What’s on the menu for lunch?

We typically have homemade vegetable or bean/pea soup and bread, followed by coffee/tea and usually cakes or sweet bread.

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