How does the private tour bookings work?

The private tour has it´s own tour guide attached to it and is therefore considerably more expensive than our Laxnes Special option.

Booking a private tour requires the minimum number of passengers of two to reserve the slot in our online booking system.  The maximum number of passengers can be four though ( five if the group has riding experience in which case you´ll need to contact the farm after making a booking and notify us of the fifth passenger).  The remaining passenger can then pay at the farm on the day of departure.

If you want to ride alone with a guide you´re welcome to but the minimum booking charge will apply.

Please note that our pickup service is currently not available for the private tours.

Is my phone number required?

No, it’s optional but every now and then we have trouble finding our clients during pickup and a quick text message is often better than e-mailing as you’ll typically see it sooner.  The driver has limited time to wait so it can make a difference.

Please note that we will only call you in rare cases during pickup when the driver is unable to send a text or email and knows you’re in the area.  We do our very best to find our clients and the easiest way to solve booking errors is fast communication.

How does the pickup work?

Arctic Adventures handle the initial pickup and the bus will be clearly marked with their logo.  Their pickup starts at 8:30 and lasts about 30 minutes.  Make sure you’re at the pickup location at the right time as you might be the first pickup of the day.

Make sure you list your email and/or phone number so they can contact you if they have trouble finding you.

Please Note:  This combo uses Arctic Adventures´ pickup list on the drop down menu which is not the same as ours

How do I get back from the lagoon

Grayline offers hourly returns to the city with dropoff at/near your residence so all you need to do is be at the return bus 10 minutes prior to departure.

Who or what is a puffin?

The Atlantic Puffin is one of three Puffin species in the world. It is well known for its bright and colourful beak.  The Puffin is a migratory animal, and only comes to land once a year to nest. Usually between May and August.
It digs a burrow into the ground where it lays the egg. Puffins are extremely good divers, being able to dive down to 60m for food. It is well adapted to life in the water, but is a clumsy flyer.

 

When and where should I arrive?

If you´re not using pickup service for the whale watching (and/or horseback riding) all our tours depart from Reykjavik´s Old Harbour (location)  and the departure time is indicated on your voucher/confirmation. We ask that all our passengers arrive at least 20 minutes prior to departure for check in and boarding (recommended time is 30 minutes to be safe).

 

What if my tour is cancelled?

All whale watching tours are weather dependent, and may be subject to cancellations. The captains will make their decisions based on many years of experience and always keeping in mind passenger safety and comfort.

We can reschedule you for another day, but please call us to make sure we have availability next time you want to try.

In case of cancellations due to unfavorable weather conditions and you are not able to reschedule, you will receive a full refund (note: if you are using your “free ticket to try again” this does not apply)

What if I don´t see any whales on my tour?

We can never guarantee sightings as we are working with wild nature and animals. We always do our best to provide a great service which includes taking you out on sea to explore the nature and its wonders out on Faxaflói Bay.

If your tour does not sight a whale, we offer you another ticket for free that is valid indefinitely.

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