Is my phone number required?

No, it’s optional but every now and then we have trouble finding our clients during pickup and a quick text message is often better than e-mailing as you’ll typically see it sooner.  The driver has limited time to wait so it can make a difference.

Please note that we will only call you in rare cases during pickup when the driver is unable to send a text or email and knows you’re in the area.  We do our very best to find our clients and the easiest way to solve booking errors is fast communication.

Does this tour come with the online discount?

Yes, Our site has a built in discount which you´ll see at the last stage of checkout before you pay!

Please note that this discount does not apply to the Must See tours at the bottom of our page.

Who or what is a puffin?

The Atlantic Puffin is one of three Puffin species in the world. It is well known for its bright and colourful beak.  The Puffin is a migratory animal, and only comes to land once a year to nest. Usually between May and August.
It digs a burrow into the ground where it lays the egg. Puffins are extremely good divers, being able to dive down to 60m for food. It is well adapted to life in the water, but is a clumsy flyer.

 

How do the online reservations work?

Our online booking system, Bokun, is a very reliable system which automatically reserves your seats from a pool of availability for each tour.  Once you’ve completed your reservation you should receive an email from the system with a ticket showing your tour date and information on pickup location and time, or if you choose to travel to the farm yourself, in which case the ticket shows what time to arrive. If you do not receive an email very soon, check your junk mail folder or contact us in case the email address was input incorrectly.

When booking a combo tour, the system automatically books the tour with each operator respectively. Our partners have been operating these tours with us for years, some decades, resulting in smooth transitions between companies.

Why do used riding clothes have to be disinfected?

Icelandic horses are not vaccinated and are therefore susceptible to infectious agents from abroad. Visitors are asked to adopt strict biosecurity measures! Importing the following equipment is strictly prohibited:

  • Used riding equipment, such as saddles, bridles, nosebands, pads, rugs, whips, etc.
  • Used riding gloves

Cleaning and disinfection:

  • Used riding clothes and boots should be washed in a washing machine or dry cleaned prior to entering the country
  • Used riding clothes and boots that cannot be placed in a washing machine or dry cleaned should be washed and disinfected as follows:
    • Rinse thoroughly with detergent
    • Dry
    • Spray with 1% VirkonS® (10g per liter of water)
    • Store for at least 5 days prior to bringing the clothes into contact with horses in Iceland

More information can be found at MAST’s website

My hotel / guesthouse isn’t listed in the dropdown menu, what do I do?

City regulations require us to use bus stops in certain areas, mainly in the City Center and nearby locations

If your residence isn’t in the menu it’s likely either new or falls under a no-pickup zone.  The bus stops are numbered in our dropdown menu and the locations can be found here: Bus stops

You can also pick To be determined and contact the farm through info@laxnes.is and we’ll then let you know where we can pick you up.

Can you pick me up anywhere in the capital area?

No, our timetable only allows us to pickup in Reykjavik center or nearby hotels.  If you are staying in nearby towns, the capital area has pretty good public transport and we could meet up in Reykjavik.

Please note that this excludes Mosfellsbær, where the farm is located. We can pick you up anywhere in that area.

© Laxnes Horse Farm Laxnesi-271, Mosfellsbæ E-Mail: info@laxnes.is Tel: +354 566 6179
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